Privacy Policy

Last Updated: [Insert Date]

1. Overview

Benjilo (“Benjilo,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal information obtained through our website www.benjilo.com, mobile applications, and related services (collectively, the “Services”).

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) where applicable.

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following categories of personal information:

Identifiers (name, email address, phone number)
Account credentials
Billing and payment information
Mailing or service address
Pet-related information (pet name, type, service needs)
Communications with Benjilo (emails, support requests)
User-generated content

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

Internet or network activity (IP address, browser type, device identifiers)
Usage data (pages visited, timestamps, interactions)
Approximate location data (derived from IP address)
Cookies and similar tracking technologies

3. How We Use Personal Information

We use personal information for the following business and commercial purposes:

To provide and operate Benjilo services
To create, maintain, and secure user accounts
To process payments and transactions
To facilitate pet services and gig-related features
To communicate service updates, alerts, and support responses
To improve platform performance and user experience
To detect, prevent, and investigate fraud or security incidents
To comply with legal obligations and enforce our terms

4. Cookies and Tracking Technologies

Benjilo uses cookies, pixels, and similar technologies to:

Enable essential site functionality
Analyze traffic and usage patterns
Improve service performance

You may control cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.

5. Sharing of Personal Information

Benjilo does not sell personal information.

We may share personal information with:

Service Providers: Payment processors, hosting providers, analytics vendors, customer support tools, and communication services operating under contractual confidentiality obligations.
Legal and Regulatory Authorities: When required by law, court order, subpoena, or governmental request.
Business Transactions: In connection with a merger, acquisition, financing, or sale of assets.
Protection of Rights: To protect the rights, safety, and property of Benjilo, our users, or others.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as reasonably necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

8. Your Privacy Rights (U.S. Residents)

8.1 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose
Request access to your personal information
Request deletion of your personal information
Correct inaccurate personal information
Opt out of the sale or sharing of personal information (if applicable)
Not be discriminated against for exercising privacy rights

Benjilo does not sell or share personal information for cross-context behavioral advertising.

8.2 Exercising Your Rights

You may submit requests by contacting us using the information below. We may verify your identity before fulfilling requests, as permitted by law.

9. Children’s Privacy

Benjilo does not knowingly collect personal information from children under the age of 13, in compliance with the Children’s Online Privacy Protection Act (COPPA). If we become aware that such information has been collected, we will delete it promptly.

10. Third-Party Services

Our Services may contain links to third-party websites or tools. Benjilo is not responsible for the privacy practices or content of third-party services.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services after changes constitutes acceptance of the revised policy.

12. Contact Information

For questions, concerns, or privacy requests, contact:

Benjilo
Email: support@benjilo.com
Website: benjilo.com

New York State Privacy Disclosures

Benjilo operates in and serves users within New York State and complies with applicable New York privacy and consumer protection laws, including the New York SHIELD Act.

a. Data Security (NY SHIELD Act)

In accordance with the New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act, Benjilo maintains reasonable administrative, technical, and physical safeguards to protect private information of New York residents from unauthorized access, use, or disclosure.

b. Definition of Private Information

For New York residents, “private information” includes personal identifiers such as names, contact information, account credentials, payment information, and any other data that can reasonably be linked to an individual.

c. Breach Notification

If a data breach involving private information of New York residents occurs, Benjilo will notify affected individuals and appropriate authorities as required by New York law.

d. Enforcement

Questions regarding New York privacy rights may be directed to:

Benjilo (see Contact section), or
New York State Attorney General’s Office

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